Established in 2011, an Australian-owned and operated company, we are proud to support the Australian economy. Aussie Greenmarks is listed as an “Accredited Person” (AP) under the Victorian government’s VEET Scheme and the New South Wales ESS Scheme.

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Our Contacts

Head Office

Victoria 4 Freight Road,
Ravenhall, VIC 3023

New South Wales

Unit 32/16 Bernera Rd,
Prestons NSW 2170

enquiries@aussiegreenmarks.com.au
Aussie greenmarks

Terms & Conditions outline the rules and regulations.

Introduction

Welcome to Aussie Greenmarks, a leading provider of energy-efficient solutions for Australian households. By accessing or using our website, products, or services, you agree to be bound by these Terms and Conditions (T&Cs). These T&Cs govern your relationship with Aussie Greenmarks and outline your rights and responsibilities as a customer. Please read this document carefully before engaging with our company. If you do not agree to these terms, you should not use our website or services. We reserve the right to update or modify these T&Cs at any time, and your continued use of our platform after any changes constitutes your acceptance of the revised terms.

Acceptance of Terms

By using the Aussie Greenmarks website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. You also confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms, and the terms “you” and “your” will refer to both you and the entity.

Intellectual Property Rights

All content on the Aussie Greenmarks website, including text, graphics, logos, images, videos, and software, is the property of Aussie Greenmarks or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, modify, distribute, transmit, display, publish, or create derivative works from any part of our website without our prior written consent. Any unauthorised use of our intellectual property may result in legal action.

Trademarks

The Aussie Greenmarks name, logo, and all related trademarks, service marks, and trade names are the exclusive property of Aussie Greenmarks, unless otherwise specified. You may not use these marks without our express written permission. All other trademarks, product names, or company names mentioned on our website are the property of their respective owners and are used for identification purposes only.

User Responsibilities

When using the Aussie Greenmarks website or services, you agree to:

  1. Provide accurate, current, and complete information about yourself as required by our registration or order forms.
  2. Maintain the confidentiality of your account and password, and accept responsibility for all activities that occur under your account.
  3. Use our services only for lawful purposes and in accordance with these T&Cs.
  4. Not engage in any activity that may disrupt or interfere with the functioning of our website or services.
  5. Not attempt to gain unauthorised access to any part of our platform or servers.

Prohibited Conduct

You must not use the Aussie Greenmarks website or services in any way that:

  1. Violates any applicable federal, state, or local laws or regulations.
  2. Infringes upon the intellectual property rights or other rights of Aussie Greenmarks or any third party.
  3. Is threatening, abusive, harassing, defamatory, obscene, or offensive.
  4. Promotes discrimination, hatred, or harm against any individual or group.
  5. Involves the transmission of unsolicited or unauthorised advertising, promotional materials, or spam.

We reserve the right to terminate your access to our website and services immediately, without prior notice, if we believe that you have violated any of these prohibitions.

Product and Service Information

Aussie Greenmarks strives to provide accurate and up-to-date information about our products and services. However, we do not guarantee the completeness, reliability, or accuracy of any information on our website. Product descriptions, prices, and availability are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or service at any time, without liability to you or any third party.

Quotes and Estimates

Any quotes or estimates provided by Aussie Greenmarks are based on the information you supply and are subject to change if additional requirements are identified during the course of the project. Quotes are valid for 30 days from the date of issue, unless otherwise specified. We reserve the right to revise quotes if there are changes to the scope of work, materials, or other factors that impact the cost of the project.

Ordering and Payment

To purchase products or services from Aussie Greenmarks, you must follow the ordering process outlined on our website. You agree to provide accurate and complete information during the checkout process, including your shipping address, payment details, and any other required information. We reserve the right to refuse or cancel any order at our discretion.

Payment Methods

Aussie Greenmarks accepts various payment methods, including credit cards, debit cards, and bank transfers. By providing your payment information, you represent that you are authorised to use the chosen payment method and that all information provided is accurate. You authorise Aussie Greenmarks to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

Pricing and Taxes

All prices displayed on the Aussie Greenmarks website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST), unless otherwise stated. We reserve the right to change prices at any time without prior notice. You are responsible for paying any applicable taxes, duties, or other governmental charges associated with your purchase, except for taxes based on Aussie Greenmarks’ income.

Shipping and Delivery

Aussie Greenmarks will make every effort to ship your order promptly upon receipt of payment. However, we do not guarantee specific delivery dates and are not liable for any delays in shipping. Shipping charges, if applicable, will be clearly stated during the checkout process. You are responsible for providing a valid shipping address and ensuring that someone is available to receive the delivery.

Risk of Loss

The risk of loss and title for products purchased from Aussie Greenmarks passes to you upon our delivery to the carrier. We are not responsible for any loss, damage, or delay that occurs during shipping. If you receive a damaged or defective product, please contact us immediately to arrange for a return or replacement.

Installation and Services

If you engage Aussie Greenmarks for installation or other services, you agree to provide a safe and suitable work environment for our technicians. You must ensure that the installation site is readily accessible, free from hazards, and complies with all applicable building codes and regulations. We reserve the right to refuse to perform work if we determine that the conditions are unsafe or unsuitable.

Scheduling and Cancellations

Aussie Greenmarks will work with you to schedule a mutually convenient time for installation or service appointments. If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. We reserve the right to charge a cancellation fee for appointments cancelled with less than 24 hours’ notice or for no-shows.

Workmanship and Warranties

Aussie Greenmarks warrants that all installations and services will be performed in a professional and workmanlike manner, consistent with industry standards. We provide a [insert warranty period] warranty on our workmanship, covering any defects in installation or service. This warranty is in addition to any manufacturer’s warranty that may apply to the products installed.

Returns and Refunds

Aussie Greenmarks wants you to be completely satisfied with your purchase. If you are not happy with your product or service, please contact us to discuss your concerns. We offer a [insert return period] return policy for eligible products, subject to certain conditions and exclusions.

Restocking Fees

Some products may be subject to a restocking fee if returned, as outlined in our Returns and Refunds Policy. The restocking fee covers the cost of processing the return and restoring the product to saleable condition. The restocking fee, if applicable, will be deducted from your refund amount.

Limitation of Liability

To the fullest extent permitted by law, Aussie Greenmarks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Aussie Greenmarks, its affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of our website, products, or services, your violation of these T&Cs, or your violation of any rights of a third party.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising out of or in connection with these T&Cs shall be resolved through good faith negotiations. If a dispute cannot be resolved through negotiation, the parties agree to submit the matter to mediation before commencing any legal proceedings.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Aussie Greenmarks regarding your use of our website, products, and services. These T&Cs supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and Aussie Greenmarks.

Waiver

The failure of Aussie Greenmarks to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these T&Cs will be effective only if made in writing and signed by an authorized representative of Aussie Greenmarks.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Aussie Greenmarks 4 Freight Road Ravenhall, Victoria 3023 Australia

Phone: 1300 246 533 Email: enquiries@aussiegreenmarks.com.au

We value your input and will make every effort to address your inquiries in a timely and satisfactory manner.